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Refund Policy

Effective Date: 6/7/2025
Website: https://www.theshoeshelf.store/
Email: theshoeshelf2024@gmail.com

At The Shoe Shelf, we want you to love your purchase. If you're not completely satisfied, we're here to help. Please review our refund policy below:

1. Eligibility for Refunds

We accept refund requests for unused and undamaged products within 30 days of the package’s delivery date.

To be eligible:

  • The item must be in its original packaging.

  • The item must be unused and in the same condition you received it.

  • Proof of purchase (such as an order number or confirmation email) is required.

2. Non-Refundable Items

The following items are not eligible for a refund:

  • Items marked as “Final Sale”

  • Gift cards

  • Items showing signs of use or damage not due to our error

  • Shipping fees (unless the return is due to our mistake)

3. Return Process

To start a refund request:

  1. Email us at theshoeshelf2024@gmail.com with your order number and a brief explanation of your reason for return.

  2. If eligible, we will provide you with return instructions and a shipping address.

  3. You are responsible for return shipping costs unless the product was defective or incorrectly sent.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

  • If your refund is late or missing, please check with your bank or payment provider before contacting us.

5. Damaged or Incorrect Items

If your item arrived damaged or you received the wrong product:

  • Contact us within 7 days of delivery at theshoeshelf2024@gmail.com.

  • Please include photos of the damaged item and the packaging.

  • We will either send a replacement or issue a full refund, including shipping.

6. Exchanges

We do not offer direct exchanges. If you want to exchange an item, please follow the return process above and place a new order for the item you prefer.

7. Contact Us

For any questions about your return or refund, reach out to:

The Shoe Shelf
📧 Email: theshoeshelf2024@gmail.com
🌐 Website: https://www.theshoeshelf.store/

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